Frequently asked questions

Will my treatment hurt?

In the case of Osteopathy you may have areas of soreness or a technique may feel uncomfortable, but it should not hurt. You may experience some stiffness and soreness after treatment, this may last for a day or two.

Massage and Reflexology can also cause a little soreness at the time and in the case of Massage it may continue the next day.

In Acupuncture the needle may cause a stinging sensation or you may feel a pinprick in the area that it is sited.

Chiropody may cause soreness on corn removal etc. but great care is taken not to cause pain.

If you have any concerns following your treatment, please call us for further advice.

How long will the treatment take?

The length of the appointment will vary depending on the condition and the therapy being carried out. Your confirmation letter will detail how long the appointment will be.

How many sessions will I need?

This all depends on how long you have had the problem for and what therapy you receiving. Your therapist should discuss with you on your first appointment how many sessions they think you may need and explain the most appropriate interval between treatments. They will usually reassess this interval each time you visit based upon the progress that you are making. Sometimes you may only need one session whilst sometimes you may need a course. All decisions are taken jointly between you and your therapist. Our practitioners work in partnership with their clients and the care that you receive is tailored to your individual needs.

How much will my treatment cost?

We aim to help you back to health with as few treatments as possible – this could range from 1 session to a course of treatment over a number of weeks. Each case is different so your therapist is the person to discuss this with.

See the therapy pages for anticipated prices.

How soon can I get an appointment?

Our aim is to offer as much flexibility as possible when booking appointments. We are open on Monday and Thursday evenings and Saturday mornings for those patients requiring an appointment outside of normal working hours. We will do our utmost to book your appointment at the most convenient time for you.

What happens if I have to cancel my appointment?

Please follow this link to our cancellation policy.

If you are not able to attend your appointment please contact us as quickly as possible so we can offer the appointment to someone else to avoid charges to you. If an appointment is cancelled within 24 hours we will make a small charge of 50% of the treatment cost. A no-show will be charged in full.

Is there parking available?

There is free parking available on the High Street – on the same side as the Co-op it is for one hour and on the opposite side (the same as One-Stop) it is two hours – please check the parking signs. There is also a pay & display car park  (payment can only be made via your mobile phone) at the bottom of the High Street (M4 end).

What should I expect if I am a new patient?

When you book your first appointment we will ask for an email address and a mobile telephone number. Before you come to your first appointment we will email you a new patient registration form – you are not required to complete all the questions just those that are applicable to you. The form is electronic so doesn’t need printing off you simply complete it and it comes back to us electronically. It is important that you send this back before your treatment so that time isn’t used collecting this information during your appointment. Two days before your appointment a text will go to the mobile you have provided reminding you of your appointment. If you are not able to attend your appointment please contact us as soon as possible so that we can release the appointment and try to fit another patient in. Please see our cancellation policy for information about cancellations.

Ready to book your treatment?

You can book your treatment online or by telephone.